We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wqq85kx2dp@privaterelay.appleid.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wqq85kx2dp@privaterelay.appleid.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wqq85kx2dp@privaterelay.appleid.com.

NOIR SUPPLY — Refund Policy

Last updated: September 13, 2026

At NOIR SUPPLY, we want you to be happy with your order. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms below.

1. Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unworn and unused.

• Be in their original condition.

• Have all original tags attached.

• Be returned in the original packaging where reasonably possible.

We reserve the right to refuse returns that do not meet these conditions, except where applicable law gives you a right to a refund.

2. Items We Cannot Accept for Return

For hygiene and safety reasons, certain items may not be returnable once worn or opened, unless they are faulty.

Personalised or custom-made items may also be excluded from returns where permitted by law.

3. Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at noir.supplyy@gmail.com.

Please include your order number and photographs showing the issue. We will review the problem and, where appropriate, offer a replacement, repair, or refund.

4. Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

5. Return Shipping

Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning an item.

If we have sent you a faulty, damaged, or incorrect item, we will cover reasonable return shipping costs where applicable.

6. Exchanges

If you would like a different size or item, please contact us at noir.supplyy@gmail.com. Exchanges are subject to availability.

7. Sale Items

Sale items may be eligible for returns unless clearly stated otherwise at the time of purchase. Nothing in this policy affects your statutory consumer rights.

8. Consumer Rights

This policy does not affect your legal rights as a consumer. If you are purchasing from the UK, you may have additional rights under applicable UK consumer protection laws, including rights relating to faulty or misdescribed goods and certain online purchases.

9. Contact

For questions about returns or refunds, please contact:

NOIR SUPPLY
Email: noir.supplyy@gmail.com